Gen-Arc Nutrition aims to provide high-quality nutrition products and a smooth customer experience. This Return & Refund Policy explains when and how customers can return products and receive refunds or replacements.
1. Return & Exchange Eligibility (Returns are accepted only for:)
Products received in damaged condition.
Products with manufacturing defects.
Wrong item or wrong variant delivered (flavor / size).
Note: In all cases, products must be: Unused and unopened. In original packaging, with all seals, labels and invoice intacts
2.Unpackaging Video
You must provide a full and complete video of the unpackaging of the product, clearly showing the condition of the item upon receipt. Without unpacking video, no return.
3. Return Window & Conditions
Customers must raise a return request within 2 days of delivery.
An unboxing video and clear photographs of the product/outer box will be required to verify damage, defect, tampering or wrong item delivery.
Products are not eligible for return if: • Seal is broken or product is used, except where required for defect verification as per company discretion. • Seal is broken or product is used, except where required for defect verification as per company discretion.
4. Return Request Process
To initiate a return, the customer must:
Email Gen Arc Nutrition customer support at your support email or call (+999999) at your support number within the return window, mentioning:
Order ID and date.
Product name and quantity.
Clear description of the issue (damage, defect, wrong item, etc.).
Attach photos of the product, outer packaging, and shipping label.
Unboxing video showing the issue clearly, wherever applicable.
Gen Arc Nutrition reserves the right to approve or reject a return request after internal quality checks and investigation.
5. Pick-up, Shipping & Refunds
Once a return is approved, a reverse pick-up will be arranged at the delivery address where service is available, or the customer may be asked to ship the product to the designated warehouse address.
The product must be securely packed to avoid further damage in transit.
After the returned product is received and inspected:
A replacement of the same product (subject to stock availability), or
A refund to the original payment method or as store credit, as per policy.
Refund timelines: Refunds are typically processed within 15–30 working days from the date of receiving the returned product.
6. Shipping Charges
Original shipping charges are generally non-refundable, except where the return is due to wrong item or confirmed quality/manufacturing issue from Gen Arc Nutrition’s side.
If the customer ships the product themselves, reasonable courier charges may be reimbursed in genuine defect/wrong-item cases, subject to prior approval.
7. Order Cancellation
Orders may be cancelled by the customer before dispatch by contacting customer support.
Once shipped, an order cannot be cancelled and will instead fall under this Return & Refund Policy.
8. Policy Changes
Gen Arc Nutrition reserves the right to modify, update or change this Return & Refund Policy at any time without prior notice.
The policy applicable will be the one in force on the date of the customer’s purchase.